✆ : 01344 528800
WARMINSTER BASED
NATIONWIDE HAULAGE
RELIABLE • COMPETITIVE
FRIENDLY • SECURE
T&Cs
RELIABLE
Reliability is key. We service our vans well before services are due. And have backup options available to us in case of a breakdown. Now we cant be 100% all the time, so complications happen, but we can do everything we can to ensure our service is as reliable as it can be.
COMPETITIVE
Our pricing must be competitive. With so much quality competition out there, we cant truly charge our customers an increased rate just because we wear a uniform, or have clean vehicles.
FRIENDLY
All of our staff enjoy what they do. Our drivers are uniformed and presentable and love a good natter. The majority of our customers are on a first name basis with us, and we intend to keep it that way. Courtesy is key!
SECURE
We ensure your goods are kept safe and secure whilst in our care. Our drivers deliver your goods directly from collection to drop-off (unless agreed otherwise). We even include £15K insurance FOR FREE with all of our consignments.
ATLANTIS TRANSPORT SERVICES LIMITED
Terms and Conditions of Business (2024)
DEFINITIONS OF TERMS USED
1. In these terms, the words or phrases below will have the following meanings:-
a) You, your – the customer who asks us to provide a delivery service, including any employee, agent or subcontractor acting on your behalf.
b) We, our, us – Atlantis Transport Services Ltd, company number 13364770
c) Consignment – any item or items we carry for you from one address to another, including any packaging.
d) Dangerous goods – anything you may ask us to deliver that could put the health and safety of other people at risk. This includes (but is not restricted to) explosives, radioactive material, and items requiring specialist treatment or handling during transportation.
e) Proof of delivery – a signature or company stamp obtained from the consignee acknowledging that the consignment has been received.
GENERAL POINTS
2. These are the terms under which we trade with you and they override any previous agreement between us. They cannot be changed or varied unless one of our directors agrees in writing. These terms will also override any terms or conditions you may seek to impose on your suppliers from time to time.
3. We are not a common carrier, and reserve the right at our absolute discretion to:-
a) Subcontract any part or parts of a delivery by employing the services of any other person, firm or company who shall also have the power to subcontract.
b) Refuse to accept any consignment or part thereof for delivery.
c) Refuse to accept dangerous goods for delivery.
4. When you ask us to make a delivery on your behalf, you will be deemed to have accepted these terms.
5. Our liability to you is limited and explained in detail below.
6. These terms are intended to be reasonable to both of us, and if any part of them should prove to be unenforceable or void at law, then it will not affect the rest.
7. If, for any reason, either of us chooses not to exercise any rights contained in these terms, then that will be regarded as a waiver of those rights for the future.
8. English law governs this agreement between you and us, and any dispute will be dealt with in the English courts.
OUR RIGHTS AND OBLIGATIONS
9. We may refuse to accept a consignment for delivery, or any part of it. We may also inspect a consignment if we believe that these terms may have been breached (for example, to check for dangerous goods).
10. We can use any method or route to deliver your consignment, including using subcontractors or agents. Your rights will not be affected where subcontractors are used by us.
11. We may check weigh some of your consignments to establish the weight if you have not provided it to us or we deem the provided weight to be incorrect. This will normally be done at the time of collection. If the total weight of the consignment exceeds the maximum payload weight of the vehicle, the consignment may need to be split. If this is not possible, we reserve the right to decline the consignment and charge a fee equal to the cancellation fee for the type of vehicle requested for the consignment.
12. We will use our reasonable endeavours to deliver your consignment within the time you request, but unless we expressly agree in writing before accepting your consignment for delivery, we will not be liable for any loss or expenses you may suffer if the consignment is not delivered on time.
13. If we fail to deliver the consignment by the time you requested, and items given below in paragraph 22 did not cause that failure, we will reduce our charge appropriately and at our discretion to the actual service level provided.
14. We will take all reasonable steps to obtain a proof of delivery at the time of delivery, and that proof of delivery will be conclusive evidence that the consignment was delivered complete and in good order, unless the consignee marks otherwise at the time of delivery. We will not be liable for any loss or mis-delivery where delivery has been made in good faith to a person claiming to be the consignee, or an employee, subcontractor or agent of the consignee.
15. If you require a proof of delivery after delivery has been made, then we will endeavour to provide this to you, providing your request is made within 14 days from the date of dispatch. Requests made later than this will be dealt with at our absolute discretion. Settlement of our charges will not be conditional upon you receiving proofs of delivery, and you cannot delay or withhold payment pending receipt of proofs of delivery, irrespective of when any request was made to us.
16. We will retain proofs of delivery obtained by us and/or any other associated documentation relating to deliveries for a minimum period of six months from the date of collection. After that we may destroy these items without any reference or obligation to you.
17. We will make one attempt to deliver your consignment, but if we cannot do so, we will have the option to either make a second attempt, deliver to an alternative address provided by you or add a waiting / loading time charge relevant to the vehicle used for the consignment. Either of these alternatives will be at your cost, but we will contact you first to agree the best option.
18. If reasonable attempts have been made to deliver the consignment as per item 17, and the consignment still cannot be delivered, we will return the consignment to you at your cost.
19. We may keep hold of your consignments until you have paid any amounts you owe us, even though these amounts may not relate to the items held. We may then sell the items held, but only after we have given you 14 days’ notice in writing. Any proceeds (net of expenses) will be applied to your account with us.
20. Where we are required to sign to acknowledge collection of your consignment, then that signature will not be regarded as evidence of the condition of the goods.
LIMITATION OF LIABILITY
21. We will not be liable for any consequential or economic loss or damage suffered by you or any third party. Our liability is strictly limited to the cost of replacement of, or repair to, the goods sent in the consignment, subject to limits and conditions given below.
22. We will not be liable for any loss or damage to the consignment, or any delay or mis delivery if the cause was any of the following:-
a) War, terrorism, riot, strike, lockout or any similar action.
b) Natural disasters / Acts of God (e.g. floods), poor or extreme weather conditions.
c) The consignment being seized or detained by any public authority.
d) Incorrect or insufficient address given on the consignment note or manifest. This includes any omission or ambiguity of information provided by you.
e) Incorrect or insufficient packaging of the consignment.
f) Natural wastage of a perishable or fragile consignment.
g) Traffic congestion or delay.
h) Any other event reasonable beyond our control.
23. If the loss or damage is our fault, then our liability to you is limited to £25000 per consignment.
24. We will not be liable for any loss or damage to any consignment that cannot be carried within lockable equipment normally provided on the vehicle you order from us. For example, if you order a motorcycle to make a delivery and your consignment is too big to fit in its carrying equipment, we may be able to carry it (providing it is safe to do so), but will not be liable for any loss or damage to that consignment.
25. There are certain items we cannot accept liability for on any of our services. These include cash, notes, money orders, vouchers, credit cards, stamps, deeds, passports, tickets, traveller's cheques, jewellery, precious stones, watches, precious metals, works of art, antiques, china glass, living creatures and any other similar valuable articles.
26. If we are to consider any claim for non-delivery, late delivery, or loss or damage to the consignment, you must notify us in writing within 7 days of delivery for any shortage or damage, and within 14 days for any loss. We will be entitled to ask you for written evidence to establish the value of the loss or damage (for example, a copy invoice from supplier). We may also ask you to obtain an estimate for repair if appropriate.
PAYMENT OF INVOICES & EXPENSES
27. You must continue to pay our invoices in full as they become due, even though you may have submitted a claim to us.
28. From time to time, we may incur additional expenses while delivering your consignments. These may be tolls, parking charges, rubbish disposal charges, or similar items. If we incur any such expenses, we reserve the right to pass them onto you.
29. Any quotation or estimate of charges given to you will be valid for 30 days, unless the quotation states otherwise. If you accept our quotation, delivery must take place within 30 days of the quotation date, otherwise revised charges may apply. We will only be bound by written quotations accepted by you, and your acceptance will be deemed to have been given when you ask us to make the delivery quoted for. Verbal quotations or estimates are expressed as a guide only and will not be binding on us.
30. We may change our charges or these terms from time to time, but if we do, we will give you advance notice.
31. We may, at our absolute discretion, withdraw credit facilities at any time. If we do, then all invoices will become immediately payable, irrespective of any credit terms or payment dates previously agreed between you and us. If you do not pay us in full by the invoice due date a £25 late payment fee will be added, and statutory interest will be charged at 8% plus the Bank of England base rate from the day after the invoice became due. If we are required to take legal action to recover payment from you, our claim will include interest and all associated costs of such action.
YOUR RIGHTS AND OBLIGATIONS
32. Before asking us to deliver a consignment, you must make sure of the
following:-
a) If you are not the owner of the goods, you have the owner’s permission to enter into this agreement and ask us to make a delivery.
b) The goods in the consignment are not dangerous goods and do not present any health or safety risks, and the handling or possession of them is not a criminal offence, nor breaches any relevant statute or regulation.
c) Only those individuals duly authorised by you can make bookings with us, and they will supply to us (at the time of booking) any reference or purchase order you require to be shown on our invoices in order to process them for payment. If you fail to provide us with this information, or if the information is not correct, you will not be able to withhold payment at a later date.
d) The consignment is properly addressed and packaged. If, in our opinion,
the packaging is not sufficient, we may either refuse to deliver it, or may repack it to the required standard. A reasonable charge will be made to you for any such repackaging)
e) You have made any necessary insurance arrangements (either with us or a third party) to provide the level of cover required, having regard to these items.
If you would like to open an account to benefit from a quicker response time and special rates for repeat customers, please fill in our application form and return it to us by email to accounts@atlantis-transport.co.uk. Thank you.